CALB meets but not limited to the following criteria:

· IATF-16949 Automotive Quality Management System Standard;

· VDA6.3 Process Audit;

· GB/T27922-2011 Standard for Evaluation of After-Sales Service for Products.

By combining technical support engineers with service points, we establish a service network 

that caters to diverse customer service requirements across multiple dimensions:

Self Service:

Technical support engineers provide service assurance and fault resolution for products in the 

market.

Outlet Service:

Authorized service stations and company-established service points provide service assurance 

and fault resolution for products in the market.

During the Warranty Period:

· Installation and Commissioning Assurance: Experienced engineers provide on-site assistance 

to ensure prompt product deployment.

· Demand Responsiveness: Experienced engineers offer on-site or remote support to ensure 

timely fulfillment of requirements.

· Skill Training: Provision of essential training in product operation principles, usage methods, 

emergency response, and routine maintenance.

· Product Inspections: Understanding usage scenarios to ensure customers extract maximum 

value from the product.

Beyond the Warranty Period:

This encompasses, but is not limited to, fee-based services such as spare parts supply, labor 

services, extended warranty, program updates, equipment leasing, product recycling, and 

more.